Return & Refund Policy

Last Updated: June 2026

At Nation Hub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

The product received is damaged, defective, or incorrect.
The product is significantly different from the description provided on our website.
The return request is submitted within 7 days of receiving the order.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be returned with all original packaging, tags, accessories, manuals, and invoices.
The item must not show signs of use, damage, alteration, or tampering caused by the customer.

Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

Products marked as "Non-Returnable" on the product page.
Clearance, sale, or promotional items.
Gift cards, vouchers, or digital products.
Personal care, hygiene, or consumable products once opened or used.
Customized or personalized products.

Return Request Process

To initiate a return, please contact us within 7 days of receiving your order.

Provide:

Order Number
Product Name
Reason for Return
Clear photographs or videos (if the item is damaged, defective, or incorrect)

Contact Details

Email: care@nationhub.shop
Phone: +91 7406755450

Our team will review your request and provide further instructions.

Return Approval

Returns are subject to verification and approval by Nation Hub.

We reserve the right to:

Approve or reject return requests based on the information provided.
Request additional evidence before processing a return.
Refuse returns that do not meet the eligibility criteria.

Reverse Pickup

Where available, we may arrange a reverse pickup service.

If reverse pickup is unavailable for your location, you may be required to ship the product to the return address provided by our support team.

Products should be securely packed to avoid damage during transit.

Refund Policy

Once the returned product is received and inspected:

Approved refunds will be processed within 5–10 business days.
Refunds will be issued through the original payment method whenever possible.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Refunds for Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect product

you may be eligible for a full refund or replacement after verification by our support team.

Order Cancellation

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Orders that have already been shipped cannot be cancelled. Customers may request a return after delivery, subject to this policy.

Refund Deductions

Refund amounts may be reduced in cases where:

Returned items are not in their original condition.
Parts, accessories, manuals, or packaging are missing.
The product has been damaged due to customer misuse.
Delivery fails because of an incorrect address or refusal to accept the shipment.

Any applicable shipping, return shipping, handling, or recovery charges may be deducted from the refund amount.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we may offer a replacement subject to stock availability.

If a replacement is unavailable, a refund will be issued.

Contact Information

Nation Hub

3rd Floor, Asian Tower Complex,
Near Post Office Road,
Beside Karnataka Radio House,
Brhampur, Kalaburagi, Karnataka 585101, India